HomeVisit Service FAQ
Simple Answers To Some Of Your Most Frequently Asked Service Questions
How do I change the picture that appears first in my virtual tour?
To change the image that appears first on your virtual tour you click on "Manage Listings", click on the property address, click on the link right below configure virtual tour that says "Choose Home Front Photo," then click on the photo of your choice.
How do I link my virtual tour MRIS and Realtor.com?
To link the virtual tour you click on "Manage Listings", erase the current temporary number that is to the left of the listing and submit the MLS number of the listing with the first two letters of the MLS number capitalized (i.e. FX2356789). You then click on the red "Update Status" button on the right hand side of the screen. The next step is to click on the property address of your listing and scroll to the bottom of the page and click on the link that says "Link Your Virtual Tour to MLS." You have now successfully submitted your tour to MLS and you should see a time stamp at the bottom of the page of when your tour was sent. To send your tour to Realtor.com you have to have ordered the service or be a showcase member. If you have paid for the service or are a showcase member then you would send an email with the property address to firstname.lastname@example.org.
How do I submit changes to my proof?
To submit changes to your proof you click on "Manage Listings," click on the property address of your listing, scroll down to the "Review & Approve Proofs section and click on the link that reads "Submit Modifications to Proofs." Submit your changes in the appropriate blank text box and then click on the button at the bottom that says "Submit Modifications." You have now successfully submitted modifications and should receive a proof with 24 business hours.
How do I email my virtual tour?
To email the virtual tour you would go to "Manage Listings," click on the eye ball icon to the right of the property address in the column labeled "Tour." This will open up the virtual tour in a separate window, to the right of the virtual tour you will click on the envelope icon and fill out the required fields and click on the "Email this tour" button at the bottom. The tour should now be received by your party a few minutes after being sent.
How do I download printable images to use in advertisements or to create my own print materials?
Unfortunately it is not possible to download printable images (high resolution images) directly from our website. To request printable images you must send an email to email@example.com with the property address and the image number(s) of the image(s) you would like. The images are $35 a piece or you may purchase 20 images for $149 and all of the images for $229.
How do I submit my text and pick out the photos for my print materials?
To submit your text and photos you would click on "Manage Listings" then choose one of the following options 'Configure your own Print Materials" or "Request a Proof from HomeVisit." Selecting the "Configure your own Print Materials option allows you to choose templates for your print pieces as well as selecting the location of each photo on the template. The "Request a Proof" option allows our designers to choose an appropriate template for the amount of text you submit and the number of photos you select. If you choose this option you click on the "Choose Template" link next to the print piece you ordered, you then select your options for the template. After you have completed this step you then click on the link that says "Select Photos / Add Text." To select photos for the template you click on the re "Select Photo" button and choose a photo from the selection provided. To submit text, you click inside of the blank box and type into the endless text box. Make sure while you complete these steps that you are constantly clicking on the "Save All Page Changes" button at the bottom to avoid losing your work if your web page were to time out. After you are done with these steps, you need to scroll down to the bottom of the "Configure Print" page and click on the red "Finalize & Notify" button. This finalizes the selections you have made and notifies us to begin production on your print materials. If you do not click on the "Finalize and Notify" button then your production representative will not be notified that you need a proof of your print piece(s). That is the end of the configuring print materials process. If you wanted to select the "Request a Proof" option you submit your text in the blank text boxes provided. If you purchased a card then you would submit text in just one of the boxes, for a flyer, you would submit text in two of the boxes, and for a brochure you would submit text in all three boxes. Make sure you click on the "Save all page changes" button at the bottom ever few minutes while submitting text. Once you have submitted your text, you click on the "Favorite Photos" tab at the top of the page. For a card, you would select two photos to use. For a flyer you would select 7 photos to use, and for a brochure you would select 16 photos. After you select your photos, you click on the next tab that says "Finalize and Notify" and submit any additional instructions you may have in the text box and the click on the red "Finalize and Notify" button. Once you have completed these steps you will receive a proof within 24 business hours.
How do I download my photos and / or add the pictures to my listing on MLS?
To download images to your computer you would go to "Manage Listings," and to the right of the property address you will see a column that is labeled "Download" with a picture icon below it. Click on the box below each image of every image you would like to download. Once you have selected all of your images scroll down to the bottom and click on the "Download Selected Images" button. It will then ask you if you would like to "Open or Save" the zip file to your computer, choose "Open" this will open the zip file in a new window. You now need to right click on your desktop and go to "New" and then select folder. Name your folder and open it. Go back to the opened zip file window and highlight all of the images (click on one of the images and hit "ctrl" and the letter "a"), then drag all of the images to the new folder window or right click and click on copy then go to the new folder and right click inside the blank area and click paste. You have now successfully downloaded the images. If you would like to upload them to your listing on MRIS you need to do that through your keystone account in the photo manager area. For questions about uploading them onto MRIS, contact MRIS technical support.
How do I place an order for a listing?
To place an order click on the Order Services link on the left hand side of your screen. If this is for a new listing not yet in our system then click on the "New Listing" link. Click on the "Order Service" button next to the words that say "Enter a Listing not yen in MLS and order services regardless if the listing is in MLS or not. Enter the appropriate information into the required fields in the pop box that appears and click the red "Continue" button. The property address of your listing will now appear on the main screen, click on the order services button next to it. You now select the package you would like to order and click the "Continue" button at the bottom. On the next page you can add any additional services you may want and click "Continue" on the next page you will select your shipping option and enter in your shipping information if necessary and click "Continue" once more. This brings you to the payment screen where you enter in your credit card information (the page is secure) and click the "Submit Order" button at the bottom. You have now completed the ordering process and can call in to schedule a photo shoot if necessary. If you would like to simply add an item to an existing order then click on the "Additional Materials" link and follow the same steps.